FAQ

Order

What are your operational hours?

Our operational hours are Mondays – Fridays (9.00am – 6.00pm). We are closed on weekends and Singapore public holidays.

How do I place my order?

You may place your order by following the Checkout process after selecting Cart on the top right.

Can I make changes to my order items after I have received the order confirmation via email?

To make changes to a confirmed order, the order has to be cancelled and a new order be placed.

May I place my order through the phone?

Yes. We do accept phone orders. Please call us at (+65) 6876 8693 during our operating hours above.

How do I know if I have placed my order successfully?

If your order has been successfully placed, you would receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes. Please ensure that you have provided us with a valid email address. If you do not receive your confirmation email within a few minutes of placing the order, please also check your spam or junk folder. Alternatively, you may sign in to your account and check under your Orders.

How do I check the status of my order?

You may check your order statuses via these simple steps.

  1. Sign in to your account with your e-mail and password.
  2. Click on Orders.
  3. Click on Order Details and search via the order number and order date of your order.

Can I cancel my order and be refunded?

You may cancel your order if it has not been dispatched/shipped. Please email your order cancellation request via our contact form. If the order has already been dispatched/shipped, you can return the product in accordance with our Returns Policy.

Shipping/Delivery

We provide shipping to a single addresses in a single payment. You may view the shipping options at Checkout. You may also want to review our Shipping Policy.

How much will I be charged for delivery?

We offer free delivery within mainland Singapore.

Overseas delivery charges are quoted at Checkout.

Payment

We accept Paypal, Apple Pay, Credit Cards, Cheque and Bank Transfer.

We do not accept Cash on Delivery.

What are the modes of payment?

Visa, MasterCard and Amex are accepted via the PayPal payment gateway at Checkout. Alternatively, you can pay via Visa and Mastercard through Stripe as well as Apple Pay. Other methods include Sending of Cheque via post or Bank Transfer. Do note that orders will only be shipped out after confirmation of payment.

Can I pay using PayPal even if I do not own a PayPal account?

Yes. You do not need a PayPal account in order to make payment for your order. To pay without a PayPal account, select the Debit/Credit card payment option.

What if I have questions pertaining to my PayPal account?

You may contact PayPal Customer support.

Why am I on the same payment page again after submitting my details for payment? What can I do?

Your session may have timed out due to inactivity, hence your order could have failed. Please close the current payment page, sign in again to your PlusHealth account, check your Cart and place your order again.

Can I request for an official invoice to be sent to my billing address for my order?

Please do write in a comment if you want an official invoice, alternatively you can choose to print the soft copy invoice sent to your email.

Can I request for a separate invoice to be issued to my company for the order I have placed?

If your payment has been made via Credit/Debit card or PayPal, we would not be able to issue a separate invoice. If your payment has been made by Cheque or Bank Transfer, we can issue the invoice under the name of the payee.